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Dr. James Mwangi has been at the helm of Equity Group for the last 16 years. Over this period, he has redefined the Group to a purpose-driven organization that seeks to transform lives and livelihoods, giving dignity and expanding opportunities for wealth creation.

Let's start with the theme of this year's banking awards and the survey, which is on responsible banking in a new era. We crafted this theme before Covid-19 came to the picture, what has happened is that the concept of responsible banking has gained a lot more credence now. 

Our theme for this year is Responsible Banking in a New Era. This is something that is gaining currency of all over the world. Even in Kenya last year, the Central Bank came up with a Banking Charter, focused on responsible banking, that all banks are expected to adhere to.

Banking is the backbone of any country's economy, so such an important segment has to have a responsibility towards the community, country, and economy. Bank of Baroda has a global presence, we are present in more than 20 countries. 

The concept of responsible banking is gaining credence globally. Describe how your bank is engaged in responsible banking.

Social media is rife with stories of customers being defrauded by bank employees. There was a recent story on Facebook about a customer of a reputable local bank who went to withdraw...

In 2019, before the advent of the COVID-19 pandemic, the economy was already showing signs of slowdown, despite that, most commercial banks returned good results in the circumstance.